Title: Human Resources & Recruiting Coordinator
Company: Upstate Veterinary Specialties / UVS Management Services
Location: Latham, NY | Onsite
Pay Rate: $20-$25/hour
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Upstate Veterinary Specialties, a premier specialty and emergency veterinary hospital in the heart of New York's Capital District, is expanding its Human Resources team and seeking talented professionals to join us.Behind every smooth hire, seamless interview process, and well-coordinated onboarding experience is someone who brings organization and attention to detail to every task. We are seeking an HR & Recruiting Coordinator who thrives on managing interview schedules, coordinating candidate logistics, and preparing materials that ensure a professional and welcoming experience. This role also includes supporting onboarding and offboarding, maintaining accurate HR records, assisting with HR operations and compliance, and helping with employee engagement initiatives and special projects.
Responsibilities:
- Recruitment & Interview Coordination
- Coordinate interview schedules between candidates and interview teams
- Prepare and distribute interview agendas and candidate materials
- Arrange candidate travel, lodging, and logistics as needed
- Coordinate interview-day details, including lunches, dinners, and hospitality
- Coordinate student shadowing visits
- Onboarding & Offboarding Support
- Prepare onboarding materials and coordinate new hire logistics
- Set up workstations, mailboxes, and lockers, and key fob access for new hires and internal transfers
- Maintain accurate onboarding, transfer, and separation tracking and reporting
- Prepare exit documentation, schedule exit interviews, and support offboarding processes
- HR Operations & Administrative Support
- Serve as the first point of contact for HR-related inquiries, directing questions appropriately
- Manage all legal notifications relating to employment laws and OSHA
- Manage employee scrub and jacket orders and maintain related records
- Assist with HR data tracking, audits, and reporting as needed
- Maintain accurate and organized HR records and documentation
- Employee Engagement & Special Projects
- Assist with planning and coordination of Wellness Committee events and initiatives
- Provide administrative and project support to the Executive Team as needed
- Assist with special HR projects and initiatives as assigned
Required Qualifications
- 1+ years of administrative, coordination, or HR-related experience
- Strong organizational skills with the ability to manage multiple priorities
- Excellent communication and interpersonal skills
- High level of professionalism and discretion when handling sensitive information
- Proficiency with Microsoft Office and comfort learning HRIS systems
What We Offer
- Competitive compensation
- Generous paid time off
- Benefits package (medical, dental, vision, life insurance, short and long-term disability insurance)
- 401(k) Retirement Plan
- Employee pet insurance allowance
- Discounted veterinary services and products
- Continuing education allowance and time off
- Tuition reimbursement
- Pet-friendly workplace
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Title: HR & Client Service Manager
Company: KEENA
Location: Queensbury. NY
Pay Rate: $60,000 - $75,000
Interested? Send your resume to Samr@KEENA.com
Job Objective
To lead and manage KEENA’s client services and HR operations by ensuring accountability and excellence in service delivery. This role will oversee HR processes, compliance, and new client training, drive client satisfaction through regular touchpoints, manage benefits administration including open enrollment, and support client upgrades and implementations, all while fostering a high-performing, client-focused team.
Impact on KEENA’s Mission
This role is vital to KEENA’s mission of empowering business owners to achieve growth and operational
excellence. By leading HR processes, ensuring compliance, managing client touchpoints, and overseeing
benefits and client implementations, this position ensures our clients receive consistent, high-quality service
and support. Through driving client satisfaction, facilitating smooth upgrades and implementations, and
maintaining operational excellence internally, this role directly contributes to the success and growth of
KEENA’s clients. By combining strong leadership, strategic execution, and a commitment to client and
employee experience, this position helps KEENA strengthen its reputation, build lasting client partnerships,
and advance its mission.
Duties & Responsibilities
Leadership, Management & Accountability
- Lead, coach, and support team members responsible for client services and HR operations.
- Establish clear expectations, monitor performance, and provide ongoing feedback to ensure team accountability.
- Collaborate with the Operations Manager and Payroll Services Manager to drive process improvements and operational efficiency.
HR Processes, Compliance & Training
- Act as the primary HR resource for clients, guiding them through onboarding, offboarding, policy administration, and other HR processes.
- Ensure clients remain compliant with federal, state, and local employment regulations, offering proactive guidance and solutions.
- Develop and deliver training, resources, and best practices to client teams to strengthen HR processes and compliance awareness.
- Partner with clients to identify and implement HR process improvements that enhance efficiency, reduce risk, and improve the employee experience.
Client Touchpoint Meetings & Client Satisfaction
- Oversee the client services team to ensure recurring client meetings and touchpoints are scheduled and executed consistently.
- Monitor team interactions with clients to maintain high standards of service and satisfaction.
- Identify opportunities for process improvements, enhanced communication, or additional client support to strengthen relationships and outcomes.
- Serve as the client advocate within KEENA, addressing concerns and ensuring client needs are met proactively.
Open Enrollment / Benefits Administration
- Manage benefits enrollment, changes, and communications for clients and their employees.
- Support clients through open enrollment periods, ensuring accurate, timely, and compliant administration.
- Collaborate with internal and external partners to resolve benefits-related issues.
Client Upgrades & Implementation
- Assist clients with system upgrades, transitions, or new service implementations.
- Coordinate cross-functional teams to ensure smooth onboarding and adoption of KEENA’s services.
- Monitor implementation progress, identify risks, and implement solutions to maintain a positive client experience.
Continuous Improvement & Reporting
- Identify opportunities to streamline HR and client service processes.
- Prepare reports and metrics to track team performance, client satisfaction, and compliance adherence.
- Provide recommendations to leadership for enhancing operational effectiveness and client outcomes.
Job Qualifications
Education & Experience:
- Bachelor’s degree in Human Resources, Business Administration, or related field (preferred).
- 3–5 years of experience in HR, client services, or a combined HR/client-facing role, ideally within a PEO, payroll, or professional services environment.
- Demonstrated experience managing or leading a team, coordinating workflows, and ensuring accountability.
Skills & Competencies:
- Strong understanding of HR processes, employment laws, compliance requirements, and benefits administration.
- Excellent client-facing skills with the ability to build trust, communicate clearly, and manage expectations.
- Proven ability to identify process improvements, streamline workflows, and implement solutions effectively.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
Page Last Updated: 4/9/2026