Regeneron -  Manager Contingent Workforce -  Rensselaer, NY 

The Regeneron Non-Employee Management  Organization, NEMO, is a centralized team of HR professionals operating  the systems and practices which govern our global non-employee  (contingent) workforce. The Manager, Contingent Workforce, is an  extension of the NEMO leadership team ensuring the delivery of services  and adoption of practices across the Industrial Operations and Product  Supply organization (IOPS) in Rensselaer NY and Raheen Ireland. The NEMO  program is currently deploying an on/offboarding compliance program;  with a future state program road map including contingent staffing, sow  automation, and e-invoicing. The NEMO IOPS Manager will take on  additional scope and responsibility as the program stabilizes and  expands.  
 

Essential Duties and Responsibilities include, but are not limited to, the following:

• A hands-on operational leader accountable for the delivery of NEMO services to the global IOPS organization

• Program scope currently includes on/offboarding compliance services in Rensselaer NY and Raheen Ireland

• Responsible for the management of two Contingent Workforce Coordinators in Rensselaer and one in Raheen

• Provides operational oversight and back-up transactional support to the Contingent Workforce Coordinators

• Directly responsible for the timely resolution of all service escalations and managing high-touch client users

• Regularly monitors service levels and client user experience to ensure the best possible outcomes

• Triages HR matters involving non-employees, partnering with HR Business Partners and the Law Department

• Identifies and cultivates strategic relationships with functional owners and key business leaders

• Proactively drives the adoption of NEMO programs, practices, and policies throughout the IOPS organization

• Communicates with the IOPS leadership team on NEMO related initiatives and program updates

• Aligns and communicates daily with the NEMO leadership team for a globally consistent operating model

• Conducts regular audits of all program activity and implements any required remediation protocols

• Partners with the Associate Director, Contingent Workforce, on program strategy, risk mitigation, and compliance

• Ensures the highest possible standards of compliance and service delivery at all times

• Works regularly in the Beeline VMS software for workflow transactions, reporting, and audit activity

• Maintains all NEMO IOPS SOPs, training documents, and related program material

• Collaborates on the development and delivery of NEMO trainings to internal and external end-users

• Works under the direction of the NEMO program owner on strategic initiates, new policies, and practices

• Provides direct support of all program expansions and system enhancements

• Maintains working knowledge of US and EU employment law for non-employee matters

Knowledge, Skills and Abilities:
• Able to navigate a large organization to build key relationships and allies
• Able to learn new systems quickly and understand a broad Technology Ecosystem
• Able to communicate with all levels in the organization
• Leadership, organization, and stakeholder management skills
• Must possess critical thinking and problem-solving skills
• Understands proper escalation pathways and triggers

Education and Experience:

• Requires a minimum of 8 years  managing Contingent Workforce Programs with leading MSPs/VOPs,  specifically in a professional services environment

• Proficient with one or more VMS tools (e.g. Beeline, IQN, WAND, Fieldglass, etc.)

• Proven operations and staff management experience with a track record of growth

• Strong working knowledge of FLSA and EEOC laws (ADA, ACRA, etc.)

• Prior experience triaging employee relations issues and initiating case management

• Advanced MS Office (Word, Excel, PowerPoint) for reporting and presentations

• Prior experience in a life sciences industry is desired

Apply for this opportunity HERE.